FAQ

Q. Why would I want a wood watch anyway?

A. We believe that making watches out of a sustainable, renewable resource, like wood, is a very cool proposition. We feel like it says a lot about the person wearing it, mainly, "I am unique", and "I am not afraid to wear something that is environmentally conscious", and we give that two thumbs up!

Q. How to remove links for fitting?

Q. What are your hours?

A. Our hours are 9-5 Eastern time via email (Luxwoodswatches@gmail.com)

Q. Do you ship internationally?

A. Yes. We do ship internationally, we ship everything USPS First class. Additional shipping fees do apply, shipping total will be calculated during check out.

Q. Do you ship to P.O. boxes?

A. We do not ship to PO boxes at this time.

Q. What forms of payment do you accept?

A. We accept every major credit and debit card, and can also take PAYPAL as well. Any other request, please contact us at Luxwoodswatches@gmail.com.

Q. Is sales tax charged?

A. Sales tax collected for North Carolina purchases only.

Q. How long does it take to receive my order?

A. Prompt delivery is a great source of pride for us. Our goal is for all purchases to be shipped next day (engraved models take a little longer), and all of our orders ship via USPS first class mail, unless you select something different during checkout. In the case of a back-ordered item, we will contact you to make sure that you are ok with the shipping expectation. For international shipping, we will set your expectation when we get the order, but country’s customs are always an unknown delay.

Q. Can I order a watch that is on backorder?

A. Yes. Backordered watches can still be ordered. Upon ordering, we will let you know the anticipated ship date, and we can go from there.

Q. What is the warranty on my wood watch?

A. Lux Woods watches come with a 1 year limited warranty that covers mechanical elements, materials, and workmanship for one year. It does not cover normal wear and tear to the case/band, batteries, or crystals. It also does not cover accidents or misuse of the watch. Opening the case voids the warranty.

Q. What is your return/exchange policy?

A. Full refunds (less shipping) can be issued for un-worn items that are returned within 14 days of when the customer received the product. If it has passed that period, please contact us at Luxwoodswatches@gmail.com, and we can work something out.

Q. Should I replace the battery myself?

A. We always advise our customers to have the batteries replaced by jewelers or watchsmiths, as they do this for a living.

Q: Are your Lux Woods watches water resistant?

A. Our watches our water resistant, but not water proof. A little exposure to water is fine, and should not be a concern, although these should not be submerged for any duration of time. So, washing your hands is fine, just don’t wear it swimming or while bathing if at all possible.

Q. How do I keep my wood watch clean?

A. What You Need

  • Wooden Watch
  • Clean, soft cloth or paper towel
  • Coconut oil, walnut oil, butcher block oil or your favorite mixture (Ours is: Bee’s Wax, Coconut Oil, and lemon juice)
  • Instructions
  • Start with a watch. Be sure your items are as clean as possible and thoroughly dry.
  • Apply the oil mixture. Using a clean, soft cloth or paper towel, apply the oil in an even layer over the wood.
  • Let it soak in. Leave the oil to soak in, overnight if possible, or for at least a few hours.
  • Remove the excess. If the watch/sunglasses feel oily or sticky, buff off any remaining oil with a clean dry cloth or paper towel.

 

Q. How can we discuss a retail partnership?

A. LuxWoods is always looking for new business partnerships. Please email us at Luxwoodswatches@gmail.com for more information.

Q. Is custom engraving available for my watch?

A: We do offer custom engraving, please add this service during checkout, and clearly indicate which 6 words (space constraints) you would like engraved. If we have any questions or issues, we will contact you.

Q. How do I order extra links or replacement parts?

A. Please contact us at Luxwoodswatches@gmail.com for more information.